Returns & Exchanges

At Cymatics.fm, we want to ensure you are completely satisfied with your sounds and software; if you are not happy with your purchase, we offer a 30-day money-back guarantee for all eligible digital and physical products.

Return Process

• 1.
  Review Eligibility

  Ensure your request is within 30 days of purchase and that digital products have not been excessively downloaded or abused per our fair use policy.

• 2.
  Contact Support

  Reach out to our dedicated support team at [email protected] with your order number and the specific reason for your return request.

• 3.
  Verification Process

  Our team will review your account activity and order history to authorize the refund or exchange based on your specific needs.

• 4.
  Receive Refund

  Once approved, your refund will be processed back to your original payment method within 5-7 business days, and access to the digital files will be revoked.